Outline
Designing Better Festivals – Festivalslab service design toolkit launch talks
And don’t forget – the service design toolkit with guides, examples, handouts and other practical and handy tools is available at http://design.festivalslab.com
Published: 06/1/12Read Article ›
How to …. get the best from Open Source: a beginners’ guide
How To… This guide is for anyone who has heard of the term Open Source, but who is bit confused about what it actually is! You probably use digital technologies in your organisation or individual practice, you know that Open Source is a “good thing”, but you are still unsure exactly is it, how it could benefit you, and what the risks might be.
Published: 09/4/11Read Article ›
How To… Implement CRM
How To…A guide to deploying CRM in your organisation: CRM requires an organisation-wide strategy to be effective, so this Guide needs to be considered at Board and senior management policy level, as well as by all staff in customer-facing roles. CRM involves all the “touch-points” when the organisation relates to people, and needs to be understood and applied through all elements of the “customer experience”.
Published: 29/1/11Read Article ›
How to… Get to Grips with the Opportunities of Geolocative Technologies
How To…This guide is designed to provide ideas on harnessing ideas around geolocation for those who project manage or implement digital developments in cultural organisations. It will also provide an important element of the basis for any strategic vision on how mobile technology will be harnessed within the organisation.
Published: 21/1/11Read Article ›
How to…Successfully Webcast
How To…For anyone who would like to know more about webcasting in general; anyone who is thinking about producing an event as a webcast; and anyone who is thinking about individually attending or receiving a webcast at their organisation.
Published: 11/10/10Read Article ›
How To… Help your board get digital
How to…: For anyone who needs to convince or influence their board about the importance and efficacy of an arts organisation developing digitally.
Published: 11/1/10Read Article ›
How to… Do CRM on a Shoestring
How to…Ten points to help you when planning implementing CRM on a shoestring.
Published: 05/1/10Read Article ›
How To… Syndicate your data
How To… Staff responsible for ensuring the widest distribution of the information generated inside their organisation to those outside their organisation. This is not about publishing and broadcasting but it is about opening up access and accessibility, supporting openness and transparency. This guide will help reduce the work in distributing information and in joining-up the data to make a real difference.
Published: 12/12/09Read Article ›
How to… Social media for fundraising online
How to… Anyone who needs to know how to use social media within an online fundraising strategy. The guide also presents the things that a fundraiser must do on a regular basis using social media and the tools that best help create a community around that.
Published: 11/12/09Read Article ›
